F.A.Q

Here’s a clean, Shopify-ready FAQ page for Abstrakt Sonance’s merch store — short, informative, and formatted for web readability 👇

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Frequently Asked Questions (FAQ)

When will my vinyl ship?

All copies of the “Nature of Us” vinyl ship directly via Deep, Dark & Dangerous (DDD).
You’ll receive a tracking number from DDD once your order has been processed.

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What is your return policy?

We accept returns within 14 days of delivery for apparel and accessories.
After 14 days, all sales are final — no refunds or exchanges.

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Can I return coffee or matcha?

Yes — coffee and matcha can be returned or replaced if defective (for example, damaged packaging, stale product, or incorrect order).
Please contact our support team within 14 days of delivery with a photo of the issue.

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How should I store my coffee and matcha?

To keep your blends fresh:

• Store them in a cool, dark place, away from sunlight and moisture.

• Keep bags sealed tight after opening.

• For best results, avoid storing in the fridge or freezer.

You can read more about proper storage and use here:
👉 Best Coffee & Matcha Storage Tips

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Who do I contact for support?

Please email Tylermyroon@gmail.com  with your order number and issue.
We typically reply within 1–3 business days.